You have 14 days to make a return. You must send back and upload the return tracking number within 14 days after the purchase date.
What is the return method, and do I have to pay a return shipping charge?
We can offer a free return label for you to use, and you can choose either of the following three shipping companies as your return courier.
① EVRI
Not required to Print label at Home - Please use the self-serve in store printer to print your label and then attached to your parcel.
The first return label in your order is free. If you later decide to return additional items from the same order, we will deduct £ 4.50 from your refund.
② 24/7 In post lockers
No printing required at home or when you drop off your return. Just scan. Drop. Done.
You don’t even need a label!
- No printing
- No queues
- Available 24/7
How it works:
1) Select In Post Instant Returns and generate a QR code
2) Scan the code on your phone at your local locker and select your parcel size
3) Put your parcel inside and shut the door
When your return is collected from the locker, a label will be applied for you by the courier.
PLEASE NOTE: All items from the same order should be returned in one parcel , if multiple returns are made on the same order,we will deduct £ 4.50 from your refund Maximum parcel size: 41cm x 38cm x 64cm.
③ Royal Mail
The first return label in your order is free. If you later decide to return additional items from the same order, we will deduct £ 4.50 from your refund. You can either use the provided return label or the QR code. (The size of the return label should be 100x150 mm)